Digital Purchase Policy

All products and services offered through The Motive Coach and Unbreakable Performance Coaching are digital and delivered electronically. This includes, but is not limited to, assessments, profiles, reports, written analyses, videos, and other downloadable or viewable content.

Instant Delivery

Digital products are typically generated or made available immediately upon purchase. Once delivery occurs, the product is considered used.

No Returns

Because all offerings are digital and delivered instantly, returns are not possible. There are no physical goods to return.

Refund Policy

Refunds are not provided once a digital product has been generated or delivered, except in the following limited circumstances:

• Duplicate charges

• Billing errors

• Technical failure that prevents delivery of the purchased product

In such cases, please contact support within a reasonable timeframe and include relevant purchase details.

Discretionary Refunds

At our sole discretion, we may issue a refund in exceptional cases. Issuing a refund does not imply an obligation to do so in the future.

Responsibility for Purchase

By completing a purchase, you acknowledge that you understand the nature of the product, including that:

• Results are interpretive and informational

• Content is not guaranteed to meet personal expectations

• Disagreement with insights or outcomes does not constitute grounds for a refund

Chargebacks

Initiating a chargeback without first contacting support may result in suspension of access to current or future services.